Editing The Pen Addict 360/transcript (section)

== Customer Focus ==


'''Brad Dowdy:''' Right? You go into this project, any project that I go into, I go in to make the customer happy. That's the goal. Everything else is secondary.

'''Myke Hurley:''' Are they happier with a less than good product or no product? Like, if you'd say that, like, if it was not right and you'd have to, like, just cancel it, well, isn't it worse to have nothing? Cancelling.

'''Brad Dowdy:''' Oh, yeah. But, like, I, I mean, cancelling is not an option, right?

'''Myke Hurley:''' Hmm. Mm-hmm.

'''Brad Dowdy:''' That's the way I look at it. I don't go into something where cancelling is ever an option.

'''Myke Hurley:''' Sure. Well, I'm sorry that you're having some struggles, but luckily it isn't too bad.

'''Brad Dowdy:''' We're actually, we had, you know, we had about an hour where we were kind of bummed, you know, like, you know, kicking the dirt. And, you know, it's like, oh, man, this stinks. But the more we thought about it and the more happy we were with what we did have and what those results were and how the pins came out, you know, when we assembled them, we're like, man, this is a good pin. So we'll make the rest of this work. So we're super happy.

'''Myke Hurley:''' Can't wait to get mine. Yep. Today's episode is also brought to you by ExpressVPN. Sometimes cybercrime seems like something from the movies. Like, it's hard to imagine someone wanting to get your information. But stealing data using public Wi-Fi is an easy way for bad guys to make money. And it happens to normal people like me, people like you. If you leave your internet connection unencrypted, your passwords and credit card numbers could be vulnerable. But there's something that you can do to protect yourself from this. You can start using ExpressVPN. Not tomorrow or sometime next week. Get it today. ExpressVPN works by securing and anonymizing your internet browsing, encrypting your data, hiding your public IP address with easy-to-use apps that run seamlessly in the background of your device. You turn on ExpressVPN protection with just a click, and you're free to safely surf on public Wi-Fi without being snooped on or having your personal data stolen. ExpressVPN is rated the number one VPN service by TechRadar and comes with a 30-day money-back guarantee. One of the things that I love about ExpressVPN when I use it is when I turn it on, I don't feel like my connection is being super slowed down. Like, I can continue working as normal with no problems. And that's not what I've found in using some other products in the past like this. So it's one of the reasons that I do really, really genuinely love ExpressVPN. For less than $7 a month, you can get the same protection with ExpressVPN that I have. If you ever use public Wi-Fi and want to keep the bad guys away from your data, you need ExpressVPN. Just go to expressvpn.com slash penaddict, where you can learn more and protect your online activity today. Find out how you can get three months for free at expressvpn.com slash penaddict. That is expr-e-s-s-v-p-n dot com slash penaddict for three months free with a one-year package. Our thanks to ExpressVPN for their support of this show and RelayFM. And we move into hashtag ask TPA. And we hope that these are all real questions. And we will start from F Nordstrom. What are your thoughts about the Sailor Sapporo? I haven't heard much about it. I mean, this is a troll, right? So this is what I thought, Brad. Right? No, I haven't. Okay, okay, okay. So I thought this, right?

'''Brad Dowdy:''' I don't think it is, but yes. Totally. Now we're looking at this differently.

'''Myke Hurley:''' Because I saw this and I was like, uh-uh. And so I Googled it. I just Googled Sailor Sapporo. Because I know we talk about the Sapporo Mini, right? And the Sailor Sapporo is another name for the Progear Slim. Right. So what I thought could have actually been the question here is, we actually don't really talk about the Slim so much. In my mind, I think both of us, or at least I know I do, I kind of lump the Progear and the Progear Slim together.